Stair Carpet Dubai Return Policy for Easy Product Return or Replacement

At Stair Carpet Dubai, we offer superior quality stair carpeting services for aesthetic look and comfort. Our orders are customized according to your needs and also buyers can explore different available collections. Nevertheless, in case of any problem with your order, we have a well-established procedure for returns and replacement by unveiling our return policy.

Conditions for Refund Or Replacement

The refund or return policy is valid in the below-mentioned cases:

In case the stairs carpet received by you with damage or manufacturing defect, then we can process your request for refund after inspection.
For any case of wrong delivery of the product, we shall arrange an immediate replacement at no extra cost.
In the case where you are making a refund request because of your new preferences, we may entertain your request; however, the costs on services and shipping will be borne by the customer.
The product should remain unused and uninstalled in its original packaging state.

Items cannot be Claimed for Return:

The below-listed items are not included in returns if there is no proven fault:

Stair carpets made of your custom design, color, and design requirements.
Items bought during sale periods or promotional discounts and checked on the spot.
Stair carpets which customers install at their premises differ from their original quality.

Easy Steps to Follow for Return Process

We undertake the following steps in our process:

Contact us through our customer service desk, providing us with your order number and cause of return.
Our customer service team evaluates your case, and if needed, an inspection can be scheduled by us.
Make sure the carpet is safely wrapped along with its original shape as received.
Based on the evaluation, we shall then start the process of refund or replacement.
Refund takes place within 7 to 10 days after the final approval of the checking team.

Returned Shipment Refund

In the case of problems arising from damages or defects, Stair Carpet Dubai will pay all shipping costs associated with the returned order. However, if the return of the product is based on personal preferences, then the buyer is liable for the shipping and handling costs.

After-Sales Customers Relationship

We offer our clients trustworthy services after sales so as to satisfy their needs in full. We have qualified staff that will assist you throughout the whole process of returning your items.

Being an organization that cares much about its products and clients’ satisfaction, our return policy protects your investment in the best way possible.